Shipping policy

ZVR Shipping Policy

Last updated: December 11, 2025

Shipping & Delivery Policy (Part of Terms & Service)

This Shipping & Delivery Policy applies to all orders placed at zvrheirlooms.com.

 

1. Shipping Destinations & Methods

  • We currently ship to the contiguous United States only (48 states).
  • We use UPS® Ground to ship all products.
  • Standard shipments are sent via UPS® Ground or comparable insured service. Expedited orders are sent via UPS Next Day Air® or equivalent.

2. Order Processing & Handling Time

  • Orders are typically processed and packaged within 2–5 business days after the order is placed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once shipped, delivery times depend on carrier service and your location. Delivery dates are estimates only; actual delivery may vary.

3. Shipping Costs & Free Shipping

  • All orders qualify for free shipping (as noted previously) — no additional shipping charges at checkout.
  • Because shipping is free, packages are insured, and shipping costs are included in the price.
  • We may offer expedited shipping for an additional fee (if enabled); charges will be displayed at checkout.

4. Delivery Expectations & Delays

  • While we use insured, reliable carriers, we cannot guarantee exact delivery dates. Carriers may experience delays due to weather, high volume, holidays, or other external factors.
  • We recommend allowing a three (3)-business-day buffer beyond when you need the package in hand.
  • For time-sensitive orders (e.g., gifts), choose expedited shipping and allow extra buffer time.

5. Lost, Stolen, or Damaged Packages

  • All shipments are insured. If your package is lost or damaged in transit, contact us within 48 hours of delivery (or attempted delivery) with photos/documentation.
  • We will assist in filing a claim with the carrier and — upon approval — offer a replacement or store credit.
  • Once a package is scanned as “delivered” by the carrier, responsibility transfers to the customer. We are not responsible for theft or misplacement after delivery.

6. Order Changes & Cancellations

  • If you’d like to change your shipping address or cancel your order, contact us immediately at support@zvrheirlooms.com.
  • We can only honor changes or cancellations before the order ships. Once it ships, the regular shipping policy applies.

7. Returns, Exchanges & Warranty-Related Shipments

  • For information about returns, exchanges, or warranty repairs — please refer to our Refund Policy and Warranty & Repair Program pages.
  • Returned or repaired items are shipped back to you using the same shipping method; shipping cost responsibility will be as outlined in those policies.

8. International Shipping & U.S. Territories

We currently ship to the contiguous United States (48 states) only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO, or international addresses. 

When international options become available, they will appear during checkout and pricing will adjust automatically.

Note: If you are outside the U.S. and interested in purchasing, please join our newsletter to be notified when international shipping opens.

9. Contact & Customer Support

If you have any questions or concerns about shipping, tracking, or delivery — please contact us at: support@zvrheirlooms.com