We accept major credit cards and digital payment options provided at checkout. All transactions are securely processed.

Orders can be updated only before they ship. If you need to make a change, email us as soon as possible at hello@zvrheirlooms.com.

We currently ship to the contiguous United States. International shipping may be introduced in the future.

All packages are shipped exclusively via UPS® Ground.

Orders typically process within 2–5 business days. Delivery time depends on location and UPS transit schedules.

Yes — returns are accepted for unworn items in original condition within 30 days of receiving your order. Refunds are issued back to the original payment method or as store credit. Customers are responsible for return shipping unless an item arrives defective or incorrect.

Contact us at hello@zvrheirlooms.com, within 30 days of receiving your order, with your order number and reason for return. Once approved, we will provide return instructions.

Yes. Earrings that have been worn or show signs of use are non-returnable for hygiene reasons. Items marked as “Final Sale” cannot be returned or refunded.

Our pieces may feature sterling silver, gold-fill, vermeil plating, natural stones, and premium alloy components. The exact material details for every design are listed on the product page.

• Store pieces away from moisture and direct sunlight
• Avoid perfumes, lotions, hairspray, and chemical exposure
• Remove before showering, swimming, or exercising
• Use a soft polishing cloth to maintain shine

With proper care, your jewelry will maintain its beauty for years.

Yes — we offer a lifetime repair warranty for normal wear-and-tear. Customers are responsible for shipping costs associated with repairs, unless otherwise stated.

• Stone tightening or resetting
• Metal bending or minor structural adjustments
• General wear-based repairs

• Lost earrings or missing pieces
• Water, chemical, or perfume damage
• Excessive force, intentional damage, or deep tarnish from improper care

ZVR Heirlooms is a fine-crafted jewelry brand specializing in elegant, high-quality pieces designed to last a lifetime. Each item is made with intention and built to be cherished.

“ZVR” is pronounced zey-var — a phonetic nod to the Urdu word “zēvar,” which means “jewelry.” Our name reflects both our cultural roots and our belief that adornment is deeply personal, meaningful, and expressive.

Yes — many of our pieces are handcrafted, and some include natural gemstones. Because of this, slight variations in color, pattern, and texture are normal and make every piece unique.