Privacy policy

ZVR Heirlooms — Privacy Policy

Last updated: December 11, 2025

This Privacy Policy describes how ZVR Heirlooms LLC (“ZVR”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from zvrheirlooms.com (“Site”).

By using the Site or placing an order, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information from you when you visit the Site, create an account, place an order, or otherwise interact with us:

  • Order information: name, billing address, shipping address, email address, phone number, payment information (e.g. credit card or payment processor data), and order details (items purchased, quantities, etc.).
  • Device & usage information: IP address, browser type and version, time zone, operating system, referring site, pages visited, date/time, and cookie or tracking data. This helps with analytics, fraud prevention, and improving the Site.
  • Marketing & communication preferences: if you opt in, your preferences related to newsletters, SMS/email promos, or other marketing communications.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Processing and fulfilling your orders (charging payment, shipping products, sending order confirmations, tracking info)
  • Communicating with you — e.g., order updates, customer service, returns/warranty support, and questions about your account or orders
  • Marketing and promotions (only if you opt in), including newsletters, product launch notifications, and other offers
  • Improving our Site, products, and services via analytics, trends, and user behavior data
  • Preventing fraud, ensuring security, and verifying identity when needed

3. Sharing & Disclosure of Personal Information

We may share your information with third parties only when necessary, including:

  • Service providers — payment processors, shipping carriers, fulfillment services, and order-management tools, to process and ship your orders
  • Third-party tools and analytics providers — for website functionality, analytics, and marketing (if you consent)
  • Legal compliance or protection of rights — if required by law, to respond to legal requests, or to protect the rights, property or safety of ZVR or others

We do not sell your personal information to third parties.

4. Cookies, Tracking & Third-Party Tools

We use cookies and similar tracking technologies to provide and improve our services, remember preferences, analyze site usage, and (with consent) deliver marketing materials. You may disable non-essential cookies at any time; doing so may affect your user experience.

If we integrate with third-party tools (e.g. analytics, ads, social media), those providers may collect or process data as described in their own privacy policies.

5. Data Retention, Security & Storage

  • We store personal data only as long as needed to fulfill orders, provide support (returns, warranty, etc.), comply with legal obligations, or for legitimate business purposes.
  • We implement reasonable technical and organizational safeguards (encryption, secure servers, restricted access) to protect your data from unauthorized access or misuse.
  • While we strive for security, no method of transmission over the Internet or electronic storage can be guaranteed 100% secure.

6. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Accessing or requesting a copy of data we hold about you
  • Requesting correction of inaccurate information
  • Opting out of marketing communications at any time (unsubscribe / withdraw consent)
  • Requesting deletion or anonymization of your personal data (subject to legal or operational constraints)

To exercise any of these rights — or if you have questions — contact us at support@zvrheirlooms.com.

If you are a resident of California or other jurisdiction with similar laws, you may have additional rights under applicable privacy laws.

7. Children’s Privacy

Our Site and services are intended for use by adults. We do not knowingly collect or store personal information from children under the age of 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

8. International Data Transfer

Because our operations are based in the United States, any data collected may be stored, processed, or transferred within the U.S. or other countries where our service providers operate.

If you are located outside the U.S., using our Site constitutes your consent to such data transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be effective when posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, reach out to us at:

Email: support@zvrheirlooms.com