Our jewelry pieces are meticulously crafted to become cherished family heirlooms, designed to endure for generations. However, without proper care, they may lose their luster over time. Here are some general guidelines to ensure your jewelry remains radiant:

• Remove jewelry before showering, exercising, or swimming.
• Protect from prolonged exposure to direct sunlight and extreme temperatures.
• Always adorn your jewelry as the finishing touch and remove it first before winding down.
• Avoid contact with cosmetics, hairspray, perfume, gels and lotions.
• After wearing, gently wipe your earrings with a clean, soft cloth.
• Store each piece separately in a soft pouch or provided box to prevent scratching, avoiding plastic storage.

Enjoy free shipping on all orders within the contiguous United States.

• Orders typically ship within 5 business days after purchase.
• Your ZVR orders always come with fully insured shipping.
• All standard packages are shipped using UPS 2nd Day Air® service.
• All express packages are shipped using UPS Next Day Air® service for a $25 fee.

ZVR cannot guarantee delivery dates and is not responsible for any shipping delays that may occur. We recommend choosing a delivery date that allows for at least a three (3) day buffer from when you need your package in hand.

In the event that you need to return an item, we offer store credit for eligible items.

Our store credit policy includes:

• Store credit for the full purchase price of the item, valid for future purchases.
• Store credit is non-transferable and cannot be exchanged for cash.
• Items must be returned in their original condition within 15 days of purchase to qualify for store credit.

To initiate a return and receive your store credit, please contact our customer service team at support@zvrheirlooms.com. We'll guide you through the process and ensure a smooth experience.

At ZVR, we are committed to the highest standards of quality and craftsmanship. We stand behind every piece, offering a lifetime warranty against defects in materials and workmanship.

Our warranty covers:

• Manufacturing defects
• Stone settings
• Metal integrity

If you encounter any issues with your jewelry, please contact us support@zvrheirlooms.com and we will be happy to assist you. Your satisfaction and confidence in our products are of utmost importance to us.

Phone: (832) 857-0241

Email: support@zvr.heirlooms.com